Privacy Polices

Introduction

We take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or use our services, including our metal card customization and delivery options. We are fully compliant with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

(For your safety and peace of mind, we strongly recommend deactivating or freezing your bank card before sending it to us for customization. This ensures you retain full control and usability of your card throughout the process)

By using our website or services, you agree to the practices described below.

1. What Information We Collect

1.1 Information You Provide

  • Personal Information: Name, email, phone number, and address when placing an order or contacting us.

  • Payment Details: Processed securely through third-party providers. We do not store your full card information.

  • Bank Card Data (for customization): Only used for the customization process. We do not retain your card’s sensitive information beyond what is necessary to fulfill the service.

1.2 Information We Automatically Collect

  • Technical Data: Includes IP address, browser type, operating system, and usage patterns.

  • Cookies: We use cookies to enhance your experience. You may manage cookie preferences through your browser settings. 

2. How We Use Your Data

We use your personal information to:

  • Fulfill and deliver orders

  • Provide customer service and support

  • Personalize your experience

  • Process secure payments

  • Communicate about your orders and service updates

  • Send marketing communications (only if you've opted in)

  • Improve our website, products, and services

3. Legal Grounds for Processing

We process your data based on the following legal grounds:

  • Contractual Necessity: To fulfill your order and deliver services.

  • Consent: For optional uses like marketing communications.

  • Legitimate Interests: Such as service improvement, fraud prevention, and security.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Trusted service providers (e.g. delivery companies, payment processors, IT support)

  • Legal authorities when required by law or necessary to protect our rights or comply with regulations

5. Data Retention

We retain personal data only as long as necessary:

  • Order records are kept for up to 5 years to comply with tax and legal obligations.

  • Payment information is never stored on our systems.

  • Card details for customization are deleted or returned securely once the service is complete.

6. Data Security

We implement strong measures to protect your data:

  • Encryption: Secure handling and transmission of data

  • Restricted Access: Only authorized personnel can access sensitive information

  • Third-Party Compliance: We only work with GDPR-compliant service providers

7. Your Rights

Under GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the information provided below.

8. International Transfers

If your data is transferred outside the UK or EEA, we ensure it is protected through:

  • European Commission adequacy decisions

  • Standard contractual clauses and appropriate safeguards

9. Cookies and Tracking

We use cookies and other tracking technologies to provide essential functions, improve performance, and deliver targeted advertising. For full details, see our [Cookie Policy].

10. Updates to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website. By continuing to use our services, you agree to the updated terms.

11. Contact Us

For any questions about this Privacy Policy or your personal data, contact us at:

Email: contact@metalcard.com
Address:
Metal Card
Poplar Drive
Birmingham
United Kingdom